We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If the issue cannot be resolved and you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
● within a period of 6 months from the date of our final response to your complaint, and● within a period of 1 year from the date of the alleged act/omission giving rise to the complaint; or● within a period of 1 year from when you should have known about the complaint.
Please also note that the Legal Ombudsman will not accept a complaint where the date of the alleged act/omission giving rise to the complaint was before 6 October 2010.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.E-mail: ku.gro.namsdubmolagel%40seiriuqne
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ