What data do we collect?
We only collect information from you that is relevant to the matter that we are dealing with. In particular, we may collect the following information which is defined as “Personal Data”.
● Personal identity data including first name, last name, user name, marital status, title, date of birth and gender.● Contact data including billing address, delivery address, home address, email address and telephone numbers.● Family, lifestyle and social circumstances.● Financial data including bank account and payment card details.● Any business activities of the person whose details we are processing.
We may also collect information that is referred to as being in a “Special Category”. This could include:
● Physical or mental health details.● Racial or ethnic origin.● Religious beliefs or other beliefs of a similar nature.● Criminal convictions.● Sexual orientation.
How we collect information
You may give us information by completing forms or by corresponding with us by telephone, text message, email or post or via our website or otherwise by any electronic means.
Retaining your data
We will normally keep your information throughout the period of time that we do work for you and afterwards for a period of six years, as we are required to do by law and also by the regulations that apply for to us, for fraud prevention or insurance requirements.
In some cases (for example, if you or any party to or subject of the proceedings is under the age of 18 years, we may retain your information for a longer period and we will advise you of this at the time.
How we keep your information secure
We will ensure that all the information you provide to us is kept secure using appropriate technical and organisational measures.
We are subject to Lexcel, which is the Law Society’s Standard for Excellence in Practice Management and Client Care.
In the event of a personal data breach, we have in place procedures to ensure that the effects of such a breach are minimised, and shall liaise with the ICO and you as appropriate.
More information is available from the Data Protection Manager, Frances Grice.